Online purchases made through KCCLOSETFASHION.COM are valid for exchange or store credit within 30 days from the ship date. Your return form and invoice provide a postmark date that specifies the last day you have to return your merchandise by mail or in person at one of our Pop-Up Shops or Shopping Parties.

Items must be returned unwashed, unworn, undamaged and with tags attached. Jewelry must be in its original packaging. All returned items must be accompanied by the original return form and customs documents (if applicable). 

Returns By Mail

Your package includes an order invoice, return form, customs documents (if applicable), and a pre-printed merchandise return label.​

  • On your Return Form, check off the items you wish to return and list the return reason codes.

  • Securely pack your merchandise and Return Form in a box or envelope of your choice (you may also use the original package if possible).

  • Place the pre-printed Return Label on the outside of your package. Please note that the Return Label is not pre-paid, therefore, you will be responsible for the return shipping cost. In addition, return shipping is non-refundable; unless you received damaged, defective, or wrong item(s).

  • Mail your online returns to the following address:​

Attention: Nicole Coltman
745 Gore Road
Carrying Place, K0K 1L0

Please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For returns from International and APO/FPO addresses, please allow 4-6 weeks from the return shipped date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement. If you made your purchase using a gift card, e-gift certificate, or store credit, refunds will be issued to the original card that was used.

Returns In Person

You must provide your invoice when returning merchandise in person. You may return your merchandise to any KC Closet Pop-Up for a full refund, exchange, or store credit.
Gift cards, e-gift certificates, and online items marked as "Sale" are all FINAL SALE and may not be returned or exchanged.

Damaged, Defective, Or Wrong Item(s) Shipped

BY MAIL Exchanges by mail are only processed for damaged, defective, or wrong item(s) shipped. Exchanges by mail are not permitted for returns from Canadian territories, APO/FPO, and International addresses.

Should you receive damaged, defective, or the wrong item(s), please return the merchandise within 30 days from the shipped date to our Online Returns address. We will refund the return shipping if a copy of the shipping receipt is attached to the Return Form. We recommend using a carrier service that provides tracking. Please note only standard carrier services will be refunded.

To ensure proper processing, please select the appropriate Return Reason Code listed on your Return Form. In addition, please specify the damage, defect, or wrong item(s) on the Return Form. Upon receipt of your return, our Online Returns Department will inspect your merchandise. If you would like a replacement of the item(s), please write Exchange on the Return Form in the notes section. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available, you will receive a refund to the original form of payment used to make your online purchase. Returns must be unworn, unaltered, and unwashed with all tags attached. IN PERSON It may be returned to any Forever 21, XXI Forever, Heritage 1981, or Twelve by Twelve stores located in Canada for an exchange or store credit towards your next purchase. Please click here for a store near you. Returns must be unworn, unaltered, and unwashed with all tags attached.

Returns For Online Purchases Made With Gift Cards, E-Certificates Or Store Credit

Refunds can only be made to the exact Gift Card, E-Gift Certificate or Store-Credit Voucher Card used for the original purchase. Please retain the Gift Card, E-Gift Certificate and/or Store Credit Card after your online purchase, for return refunds and future purchases.